POLICY AND TRUST CENTRE · LAST UPDATED 10 SEPTEMBER 2026
Complaints Policy
A clear way to submit and track a complaint.
Making a complaint
Send a short description, relevant order or contract reference and contact method to info@nexqora-alfaridgroups.com. Do not send passwords, financial or health data by email.
Handling
We log and review complaints and aim to respond appropriately, escalating cases requiring technical, managerial or legal review.
Escalation
This policy does not limit statutory or contractual rights. Escalation routes may vary by service and jurisdiction.
Handling limits
We distinguish a complaint about website operation, a NEXQORA account or data privacy from a commercial, performance or payment dispute between independent users. We may facilitate a referral or preserve technical records where appropriate, but do not adjudicate the parties’ dispute or represent either party unless a written contract says otherwise.